All reservations and their deposits are transfering over to us! Most of August's existing reservations have been digitized, and we're working our way through the rest of the year. We're going through and calling all upcoming bookings as well to introuduce ourselves! Mistakes do happen though, and on the off chance a reservation may not have been logged for us to transfer. You're welcome to give us a call to review your reservation, but it's completely up to you.

We were not part of that decison making process, so we can't speak to the reason. However, we do understand that it can be hurtful to not have been told given the personal nature of this business. There is not an email list currently, so we were unable to send out an annoucement once we took over.

Nope, we have not increased our rates. Canterbury Tails set a $70 rate in May 2026, we have not chaged this. They also charged a 3.5% credit card fee on all card transactions, ours is 2.95%. We understand that receipts were not typically given out unless by request, so this may be suprising when we send you a copy of your reciept. Rest assured, we did not increase the price on you and we do not have plans to.

We should! Sometimes records do not get placed in the correct place, whether using a digital system or paper. In some cases, we will ask you for a copy of your vaccination records as they did not make it over to us, and your email address so we can add you to our system.

The daily schedule remains the same, with one change. We now start between 6:30 and 7:30am instead of 8:30 to ensure the pups get outside before the heat picks up and to give them time to go to the bathroom earlier.

The rooms are the same, and we most definetly still have air conditioning!

Yes, drop off is between 9:00am and 4:30pm. Pick up is between 9:00am and 5:00pm with daycare charged applying after 12:00pm. Our nightly rate still includes pickup by noon, after that there is the same fee of $12 per hour or $45 for the full day.
Pickups and dropoffs outside of normal business hours must be pre arranged and will incur the same $17 fee.

We require the same vaccinations which are as follows for dogs: DHPP (sometimes written as DA2PP or Distemper Parovirus), Rabies and Bordetella to be current. For cats. it's also the same: FVRCP, Rabies and FeLV must be current.
With digitizing the records, we'll be setting up reminder emails so you know if your pet has an expiring vaccination. It will also be easier for us to check on vaccination status.

We require a non-refundable $70 deposit per stay per pet, if you cancel your stay, your deposit will be forfeited. Other than that, you can cancel but we request at least three days notice so we can try to fill the suite. Emergencies happen and we completely understand this, but multiple last minute cancelations will result in a higher deposit or being unable to book. As a small business, we appreciate our customers respecting our time.
For existing Canterbury clients, we'll honor store credit for the first cancelation.

You can certainly give us a call and we'll be happy to book your stay! Online booking is completely optional.

We ask that you bring:- Your pets food in preportioned baggies per meal with any additional supplements (not medications) added, or for pets not getting additional supplements or treats, a large ziplock bag with a measuring scoop of the exact size you use per meal. We ask that all refrigerated food be preportioned as well. For extended stays, reach out and we can figure out a solution that works for everyone.- Any medications your pet is on.- Optional: a small personal item, please note this may get chewed on, lost or damaged during their stay.
Please leave home- Bedding, we'll provide this for your pet and change it as needed- Bowls and slow feeders, we'll provide these- Any rawhide chews, non rawhide is okay- Large containers or bags of food, for extended stays or concerns please reach out.

Yes! Who wants to come home to a dirty dog? We have experience managing grooming salons and now have an extended menu with nail trims and deshedding treatments! The pricing does vary in some cases from Canterbury, mainly for XL + Giant dogs getting our Express Bath, which is what was offered previously. View our menu here!

Our two main animal handlers remain the same, with the addition of Elsa and her husband, Phillip.

You can learn more about us here! . We're honored to be here and continue the legacy of providing exceptional pet care. We're family owned and operated, bringing 20 years to the table and have served hundreds of thousands of pets in our carreers.

Nope! Our phone number is the same for calls, and we encourage you to give us a ring if that's what you prefer. Our online platform allows you to book online, message us, and update your records. We also use this for vaccination reminders, updates and our email list in the event of any annoucments! We recommened signing up to stay current, no need to download the app, it will simply allow us to communicate with you more easily.

We do. Canterbury Tails was charging 3.5% on all card transactions. We charge our exact processing rate, 2.95%, on credit card transactions only. While we don't love it, it has become necessary for small businesses as rates increase. You can pay with a debit card, cash or check to avoid this fee.