For dogs: we require DHPP (sometimes written as DA2PP or Distemper Parovirus), Rabies and Bordetella to be current. 
For cats: we require FVRCP and Rabies to be current. 

We require a non-refundable $70 deposit per stay per pet, if you cancel your stay, your deposit will be forfeited. Other than that, you can cancel but we request at least three days notice so we can try to fill the suite. Emergencies happen and we completely understand this, but multiple last minute cancelations will result in a higher deposit or being unable to book. As a small business, we appreciate our customers respecting our time.

Our facility is surrounded by nature (we are Under The Oaks after all!) and flea preventative helps to keep fleas out of our facility. If your pet is not on a flea preventative, natural or traditional, we will add $2 per day for the application of an all natural flea spray called Wondercide.
No matter what prevention method is used, it isn't guaranteed to keep your pet flea free, but it is the best to try. All pets will be checked for fleas upon arrival, if we find any, a flea bath will be added at the customers expense to keep both their pet and all others as protected as we can. 

Our Holiday Fee applies to stays in the window (3) days prior to the holiday, (3) days after the holiday & the actual day of (holiday), please note we are also closed for drop offs and pickups on the dates of these holidays.

Easter Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve & Day
New Years Day

We recommend enrichment because of how significantly it can benefit your pet! If we suggest something specific for your animal, it's because we've seen a behavior that intakes this activity will enhance not only their stay, but their overall wellbeing.
If you want recommendations for at home activities, don't hesitate to reach out, it's one of Elsa's favorite things to do!

Rest assured, we'll figure something out. Most pups do well on our rotating selection of house feed. We charge $5 per night for this add on and generally recommend adding pumpkin or probiotics as well. If your pet is on a specialized diet, please reach out and we'll work with you to troubleshoot.

We're excited to offer baths for all boarding/daycare pets! We have years of bathing experience and are adding nail cutting + filing, external anal gland expression, and ear cleaning to the menu as well as new packages to meet every dogs needs. You can learn more about this here!

Yes! Please bring all medications your pet is currently on. We charge $3 per administration for medications (pills, drops, powders, etc) and $5 per administration for injections (insulin). We do require a letter from your vet stating why your pet is on certain medications in order to ensure it isn't for anything contagious. 

Of course! We want your pets feeding routine to mimic what they get at home as closely as possible. We have a fridge and freezer to accommodate anything from raw to canned food.

We have a $17 alternate drop off / pickup fee. Please contact us to arrange an alternate drop off or pickup time, we can accommodate most situations. 

It sure is! Under The Oaks Pet Resort took over Canterbury Tails in July of 2026. We're honored to be here and continue the legacy of providing exceptional pet care. We're family owned and operated, bring 20 years to the table and have served hundreds of thousands of pets in our carreers. You can learn more about us here!

We charge in full at drop off for your stay. In the event of a date change when your pet is already in our care, we will still charge for those nights as we will be unable to fill the suite. If we are able to rebook your space, we are happy to refund those nights. 

Not a problem! Simply let us know your new pickup date and we can get any add ons and departure baths adjusted. We will charge your card on file for the extra nights at the time of extension